Order Cancellation
- Orders can be cancelled only before shipping.
- Once the order is shipped, cancellation is not possible.
Returns
We accept returns only if:
- You received a damaged or defective product
- You received the wrong product
Return request must be raised within 48 hours of delivery.
Non-Returnable Items
- Used or washed products
- Products damaged due to customer handling
- Size issues (please check size chart before ordering)
Refund Process
- Approved refunds will be processed to the original payment method.
- Refunds may take 5–7 business days to reflect in your account.
Contact for Refunds
📧 Email: hello@vizraz.in
Include order ID and clear images (if damaged/wrong product).